FAQ's

Welcome to the Cue Table Co. Frequently Asked Questions (FAQs) page! Here you'll find answers to common questions about our products, services, shipping, returns, and more. If you have additional questions, please feel free to contact us.

General Questions

1. What is Cue Table Co.?

Cue Table Co. is your go-to destination for premium cue tables, cue table products, and accessories. We are dedicated to offering high-quality products to elevate your game room experience.

2. How can I contact Cue Table Co.?

You can reach us via email at info@cuetableco.com or visit our website at www.cuetableco.com for more information.

Product Information

1. What types of products do you offer?

We offer a variety of cue tables, cue accessories, and related products. Explore our collections to find the perfect fit for your space.

2. Do you offer product customization?

Currently, we do not provide customization services for our products.

3. How do I care for my cue table?

To maintain your cue table, clean the surface regularly with a soft, dry cloth. Avoid using harsh chemicals and ensure it is kept in a dry environment.

Orders and Payments

1. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available at checkout.

2. How do I cancel my order?

If your order has not yet been shipped, you can cancel it for a full refund. Please contact us at info@cuetableco.com as soon as possible.

Shipping and Delivery

1. Where do you ship?

We currently ship within the United States.

2. How long does shipping take?

Shipping times vary by location. Estimated delivery times will be provided at checkout.

3. How do I track my order?

After your order is processed and shipped, we will send you a tracking number via email. Use the provided link to track your package.

4. What should I do if my product is lost or damaged during shipping?

Contact us at info@cuetableco.com within 48 hours of receiving your order. Please provide photos or videos of the damage for a prompt resolution.

Returns and Refunds

1. What is your return policy?

Customers in the United States can return products within 14 days of receipt, subject to the following conditions:

The item must be unused, undamaged, and in the original packaging.
A receipt or proof of purchase is required.

2. How do I initiate a return?

To initiate a return, please email us at info@cuetableco.com within 14 days of receiving your order. Provide your order number and reason for the return.

3. Who covers the return shipping costs?

Customer Responsibility: If the return is due to a change of mind, customers are responsible for return shipping costs.
Company Responsibility: If the return is due to a defective product, damage during shipping, or our error, we will cover the return shipping costs.

4. What is your refund processing time?

Once we receive and inspect the returned item, refunds are processed within 14 days to the original payment method.

5. Can I exchange a product?

We replace items if they are defective, damaged, or incorrect. Contact us at info@cuetableco.com to request an exchange.

Warranty and Support

1. Do your products come with a warranty?

Please refer to individual product descriptions for warranty information.

2. How can I get product support?

Contact our Customer Service team at info@cuetableco.com for any product-related assistance.

Order Issues

1. What should I do if I receive the wrong product?

If you receive an incorrect product, please inform us immediately at info@cuetableco.com. We will arrange for a return and ensure you receive the correct item.

2. My order never arrived. What should I do?

If your product does not arrive within the estimated delivery time, contact us at info@cuetableco.com. We will initiate an investigation with the carrier and offer a full refund or replacement if the product is confirmed lost.

Miscellaneous

1. Do you offer gift cards?

Currently, we do not offer gift cards.

2. Are there any non-returnable items?

Yes, custom or personalized products and perishable goods are non-returnable.

If you have any additional questions, please don’t hesitate to contact us at info@cuetableco.com.